Finissimo.eu (meaning 'Fine') an online pet care and pet product shopping website, open 24/7. Our product list includes ph balanced pet shampoos, conditioners and anti-tanglers, pet grooming and training aids, stoneware pet bowls, leather dog collars & leads, silver dog charms & gift sets for pet owners.

General terms and conditions
This site is owned and operated by Greenfields Care Products Limited ("Greenfields", “Finissimo”, "we" or "us"). Registered office: Hill Farm, Little Rissington, Cheltenham, Gloucestershire, GL54 2ND, United Kingdom. Registered in England No. 3810192. VAT No: GB741629823. If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please click here to contact us.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Greenfields Care Products Limited. You may not modify, distribute or re-post anything on this website for any purpose. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Greenfields Care Products Limited. To request permission to use contents from our website for corporate use, please click here to contact us.

Accuracy of content
Finissimo has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. Labels may vary from those shown. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Finissimo, express or implied, as to the accuracy of the information contained in any of the materials on this website. Finissimo shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
The views expressed in user generated content are the opinions of those users and are not necessarily those of Finissimo.

Damage to your computer
Finissimo makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Finissimo shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Finissimo shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.

Ordering errors
You are able to correct errors on your order up to the point at which you click on ‘place order’ on the final page of our ordering process.

Delivery charges
Delivery charges vary depending on the type of products ordered, the service you select and the delivery address. For full details of our delivery charges please refer to our Delivery Services and Charges section. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Distance Selling Regulations and other legislation. Similar rights may apply for some international deliveries.

Acknowledgment and acceptance of your order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the product(s) ordered.

Delays
Occasionally, the goods ordered may be delayed. This can be for various reasons such as material shortages, import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed.

Cancellation right
Under the Distance Selling Regulations, UK consumers have the legal right to cancel their order within seven working days of receipt of the goods (with the exception made to measure items and any other items as permitted under local law where applicable). Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. For details of how to exercise this right please see our Returns and Refunds section.

Substitution
We reserve the right to substitute goods or packaging of equal quality and value. We will reimburse you for the cost of returning substitute goods that you do not wish to accept.

Gift Messages
The Gift Message Service is for your own personal and non-commercial use. You agree that any sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable. You also agree that you will not impersonate any person, including but not limited to any of our employees or customers. You are entirely responsible for any text or other material which you send on this message system and Finissimo accepts no liability for any such content. We do not pre-screen messages, but may monitor content from time to time. We have the right to refuse to send messages and terminate access to the gift message service at any time and without liability to you.

Links to other websites
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Finissimo cannot accept any liability in respect of the use of these websites.

Exclusions of liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Finissimo or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other legal notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these Terms & Conditions govern your use of this website.

Changes to legal notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

International Delivery
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Finissimo reserves the right to define what can and cannot be delivered to which destination.
Payment - Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.
Finissimo products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

Use of this website from outside the UK
Unless otherwise specified, the materials on this website are displayed solely for the purposes of promoting Finissimo's products and services available in the UK. However, Finissimo may accept orders for delivery to locations outside of the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this site from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.
 

Law, jurisdiction and language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. These terms and conditions do not affect your legal rights.

PRIVACY & SECURITY:

Privacy Policy
Finissimo utilises the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards.

Data Protection
Finissimo is a registered data user under the Data Protection Act. We never make your personal details available to other companies for marketing purposes other than for the marketing of Greenfields branded products and services. We (and our representatives) may hold your personal details in order to process your order and/or maintain your account and/or for research purposes.

Cookies
As part of our high security standards, when you enter this website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. Finissimo has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractual obligations with Finissimo. These cookies do not store any personal details relating to you or your credit cards. If you do not wish to receive cookies you will not be able to use this website. We also use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript, you will not be able to use this website.

Keeping In Touch With You
Finissimo (and representatives who supply Greenfields branded goods and services) may also use your details to send you further information on Greenfields branded products and services, to keep you up-to-date on goods, services, new collections and promotional offers you may be interested in or for research purposes (this excludes emails about the website where you will receive a welcome email when you register online which enables you to manage the emails you receive). If you prefer not to receive such information or be a part of such research at any time, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it quoting your full name, address and postcode; or write to: Finissimo, The Jetty, Hill Farm, Little Rissington, Gloucestershire GL54 2ND.Please include your name, address and postcode along with any Finissimo account number or correspondence reference you may have.
Please note writing to this address (or the email address above) will not unsubscribe you from receiving email newsletters about the Finissimo website. If you have registered to receive email newsletters regarding the website, you can remove your email address from the list at any time by using the links in the emails that are sent to you.

Security Guarantee
We use Internet standard encryption technology to scramble your sensitive data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. To check that you are in a secure area of our site look at the bottom right of your browser and you will see a closed padlock or an unbroken key.
When you place an order, for your convenience we offer to retain your card details. These are maintained in a secure format. However, if you prefer that we do not maintain these details, you can go to 'My Account', click on 'Your Card Details' and delete any card information.
Safety and Security Tips
• If using a public computer or terminal, always log out and close the browser when you complete an online session.
• Keep your passwords private. Remember, anybody who knows your password may access your account.
• When creating a password, use at least 8 characters - a combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password.
• Avoid using the same password for multiple online accounts.

Please note
We will never ask you to confirm any account or credit card details via email and if you receive an email claiming to be from Finissimo asking you to do so then please ignore it and do not respond.

What if I forget my password?
Don't worry! From the 'My Account' sign in page, click the 'I've forgotten my password' link and enter your email address. We'll then send you a new password. Once you've got your new password, enter it on the sign in page and from 'My Account' you can change the password to one you'll easily remember.

What are Spoof/false emails?
Spoof or false emails are mails claiming to be from well-known companies which attempt to get the recipient to hand over sensitive information such as, account, credit card or bank details. These emails attempt to copy the appearance of a popular website or company in order to commit identity fraud. We will never ask for a customer to confirm any account or credit card details via email. If you do receive an email claiming to be from finissimo.eu asking you to do so, please ignore it and do not respond.

We will never, for any reason, ask you to send us the following information in an email:
o Your National Insurance Number
o Your bank account information, credit card number, PIN number or credit card security code
o Your Mother's maiden name or other information that could be used to identify you (such as your birth city or your favourite pet's name).
o Your Finissimo.eu password.

If you think you've received one of these emails, or want to report one please forward it to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

ACCESSIBILITY:

Accessibility statement
Finissimo recognises the importance of providing a website that is accessible to all user groups, including the disabled, the visually impaired and those with motor deficiencies and cognitive disabilities.
This statement explains the accessibility features we have implemented to help you use our website. They help to improve navigation for screen readers, keyboard navigation and text-only browsers among other things.
You can find out about this website's accessibility features in the sections below:

• General information
• Background, text and colour
• Non-text elements
• Links and navigation
• Frames and tables

Please let us know if you have any questions or feedback regarding the accessibility of this site or if you experience any difficulty using it. Alternatively you can call us on +44 (0) 1451 822500.

General information
We've designed this site with accessibility in mind. Some of the general features include:
• The use of clear, simple language which is easy to understand.
• The use of common web conventions.
• Avoiding the use of blinking or flickering elements.
• The use of validated HTML and Cascading Style Sheets (CSS)

Standards Compliance
We have strived to ensure our website conforms to level A compliance as specified by the Web Content Accessibility Guidelines (WCAG). In some cases the website provides enhanced features via JavaScript. Our goal is to provide equivalent functionality for users who are not able to use JavaScript and we are working hard to achieve this.
We use a number of tools to perform automated accessibility tests, but this is just one aspect of our testing procedure. Being automated, these tools are not as reliable as expert evaluation. Pages are also tested in a variety of screen reading applications.

Background, text and colour
Careful use of text colours, size and background colours can help people with a range of visual impairments. Here's what we've done:

Colours
Our site is usable by anyone with colour deficient vision. We've checked the site's font and background colour to ensure there are no combinations against the different colour blindness conditions and ensured that all information is still clear.
We've designed all pages on our website so that all information that is conveyed with colour is also available without colour.

Font and text size
While we've used clear, legible font for all text and headings. In the Firefox browser, select View, then Text Size, and then choose increase, or decrease.

Style sheets
This site uses cascading style sheets (CSS) for visual layout. Where possible, we've also made our website navigable, usable and readable if your browsing device does not support style sheets.

Non-text elements
Providing alternatives for non-text elements gives visually impaired and screen-reader users wider access to our website.

Images, videos and other non-text elements
We have made it possible to use our site without having to view graphics or images. All non-text elements, such as images, animations, symbols, audio, video and multimedia have text equivalents. We've done this by providing descriptive alt attributes for them. Purely decorative graphics or formatting images have empty alt attributes.

Scripts
Our website uses JavaScript to improve usability and the online shopping experience. To help you use the site, we've created alternative non-JavaScript pages for the most critical pages.

Links and navigation
Structuring a website so it is simple and streamlined to use helps to improve the experience for all. For example, placing page items in a logical order and making the website easy to navigate helps people with visual impairments, motor deficiencies and cognitive disabilities.

Navigation
We have made navigation links consistent between pages throughout the site. The site is also fully accessible using only the keyboard and can be navigated with scripting disabled.

Pop-up windows
Our website does not use pop-up windows unless they are appropriate. Acceptable cases, for example, are when it is important to see the browser window you have just navigated from in the background.

Forms and tables
Clearly labelled tables help readers to understand the content on a page and to fill in content into correct form fields.

Frames
Although there are a limited number of critical pages on this site which use frames, we try not to use frames as they are a barrier to accessibility. Any frames which we do use have descriptive titles to help screen readers to make sense of the content of the page.

Tables
We do occasionally use tables for layout but we ensure we follow WCAG guidelines. This means tables do not have any structural mark-up for visual purposes and they make sense when presented in a linear way.

Delivery Services & Charges Summary

UNITED KINGDOM
1-3 business days (usually next day)

For orders of £55 and over (see restrictions below)* FREE

Heavy Items:
The total shipping amount payable is displayed during the checkout process. Almost all heavy items are delivered by 24hour courier for delivery on working days only (IMPORTANT: see note below regarding "Specialist Items")

Scottish Highlands & Islands, N. Ireland, Isles of Man, Scilly & Wight:
Orders over 4kg to that are to be delivered to these locations will be subject to a surcharge of £6.00. Orders to N. Ireland, Isles of Man, Scilly & Wight that are over 10kg are subject to a £11 surcharge.

Channel Islands:
items over 2kg that are to be delivered to these locations will be charged according to the EUROPE rates (see below)

Specialist Items:
We do have some specialist products (e.g. Some of our Futons) that cannot be delivered in the timescale or cost outlined above. For arrangements of these products please contact us..

Deliveries to Highlands, Islands and Northern Ireland may take up to 7 working days.
During busy periods, such as Christmas, Mother's Day and Valentine's Day, your order details may be prepared up to 3 days before your order is ready to be despatched. Cancellations and amendments are not possible on orders placed in this period.

International delivery
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Finissimo reserves the right to define what can and cannot be delivered to which destination.
Greenfields products are sold in Pounds Sterling on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details before placing an order.
If the postcode/zip code or any part of the address is entered incorrectly, delays or delivery failures may result.

In Summary

EUROPE
3-6 business days

USA & Rest of the World
3-6 business days